Last Updated: June 2026

At DCSP Activewear, customer satisfaction is important to us. Please read our Returns & Refunds Policy carefully before placing your order.

Standard Returns

Non-personalised items may be returned within 14 days of receiving your order, provided that:

• The item is unworn, unused and in its original condition.
• All tags and packaging are intact.
• The item is free from marks, odours or damage.

Customers are responsible for the cost of returning unwanted items unless the product is faulty or incorrect.

Personalised and Custom-Made Items

Due to the nature of personalised products, we cannot accept returns or offer refunds on:

• Personalised clothing
• Teamwear
• Workwear
• Custom-made items
• Products featuring names, initials, logos or bespoke designs

Exceptions apply only if the item is:

• Faulty
• Damaged upon arrival
• Incorrect due to an error on our part

Please ensure that all personalisation details, sizing and order information are checked carefully before completing your purchase.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us within 7 days of receiving your order.

Where possible, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the problem

We will work with you to resolve the matter as quickly as possible and, where appropriate, offer a replacement, repair or refund.

Refund Process

Approved refunds will be processed using the original payment method.

Please allow 5–10 working days for funds to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding returns, refunds or your order, please contact us through our website contact form.

Thank you for supporting our small family-run business.

DCSP Activewear